STRATEGIC PARTNER WHITEPAPER

Incenting the Workforce During Economic Downturns

Incenting the workforce is difficult enough when times are good.  But in economic downturns, it becomes absolutely critical.  As your business struggles to make profits in the midst of reduced customer demand, supply chain challenges and market crises, how do you improve the chances of greater employee performance and retention? 

First, you must decide and communicate what higher performance looks like.  What skills and characteristics will create greater value to the organization and to the market at large?  It may be an improvement in current skills, or it may be an increase in the number of skills.  In either case it’s an improvement in how valuable an employee is to the organization. 

It may be not only skills, but also certain knowledge and characteristics.  Are there knowledge components related to your industry or specific functions that can give individuals and your organization a competitive advantage?  What about characteristics?  Especially during difficult times, adaptability, flexibility, and accountability become “must haves” not just “nice to haves.”  What have you communicated to employees and how will those valuable items be recognized?  Incentivized? 

Second, do you know what will improve the chances of employees developing and exhibiting the identified knowledge, skills, and characteristics?  Is it more money?  Improved benefits?  Flexibility in work hours and/or location?  At the very least, how does all of this compare to what is available in the market?  Does your organization offer at market, below or above market work and compensation packages?  

It’s also about culture.  What does your company have to offer all employees?  But most importantly, your highest performers.  What will improve the chances of them continuing their exemplary work and remaining with your company?  Your most valuable employees want growth opportunities, decision-making authority, recognition for their contributions, and other high performing team members with whom to work.   

The great majority of employees want to do good work.  They just need a culture that defines what good work looks like, provides feedback relative to it and delivers consequences.  Employees want to know that they are cared for and that their organizations are interested in their individual success.  How well are your leaders accomplishing that responsibility?  Do they know the significance of their role in the retention of your most valuable resource? 

During economic downturns, people are looking for what they can count on.  A rock on which they can stand.  It begins with communicating what the high value knowledge, skills and characteristics are.  Then confirming market competitiveness of current compensation and benefits packages.  Finally, ending with culture.  What makes yours attractive, especially to high performing individuals, especially during challenging economic times. 

Get Psyched about recruiting and retaining your most valuable employees! 

-George Karavattuveetil, President, Psyched!

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May President’s Message

Earlier this month EFBC had an event titled “Strategic Partner Night of Knowledge” at Ditka’s in Oakbrook and all of our stars were out! It turned out to be an amazing event as our Strategic Partner firms shared their wisdom and experiences on hot topics in their respective fields. The room was filled with 64 attendees. I appreciate the time and energy that our Strategic Partners put into this evening and this entire year. We are blessed to have some of the finest firms and individuals in their respective fields serving our community.

It is events like this that continue to bring our community together and make us stronger. When I began my term as President of EFBC, I felt it was most important to get as many members as possible to events. Forum is a cornerstone of the EFBC experience and one that nearly all members benefit from. Events are where we all have an opportunity to expand our EFBC community beyond the 7-9 members in our forum.

EFBC is filled with amazing individuals of varying backgrounds and vast experiences to share. If you didn’t make it out to an event this year, I urge you to make it a point to attend at least one next year. You won’t be disappointed.

Andy Sanghani
EFBC President 2022-2023

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I’ve Been NOK’d

In 2023, EFBC’s goal was to re-engage with membership. Our focus was to put significant effort into not only bringing back high-impact programming to our membership but working to think outside of the box to create truly memorable experiences. After a conference last summer, Executive Director, Liz Fidanovski, was inspired to design a program that highlighted the brilliant minds that make up our strategic partners, and an idea was formed. The support from our small, but mighty team truly drives the innovative ideas that come our way.

We have been able break down an idea into its parts and design something wonderful. Not to plug our programming committee, but if you have a cool idea you would love to see turned into an event, our committees are always recruiting. Committees are a terrific way to get involved and give back.

On Thursday, May 4th, 2023, at Ditka’s in Oak Brook, Illinois, the EFBC hosted A Strategic Partner Night of Knowledge. We combined the concept of our roundtables into an interactive event that saw attendance of close to seventy strategic partners, members, guests, prospects, DePaul University faculty, and staff. A usual roundtable is a 2-hour program, often held in the morning, which brings together a strategic partner with a topic that is top of mind to the membership where a discussion is built around shared experiences, curiosity, and expertise. So, we took that concept and completely turned it on its side. We approached the partners with the idea of all 7 of them hosting a shortened roundtable in one room and doing it twice, and surprisingly, they fully supported the idea. Night of Knowledge was born.

EFBC’s seven strategic partners are the lifeline of the organization. Their disciplines span law, finance, marketing, accounting, insurance, human resources, and banking. The partners offer consultancy and educational workshops. These devoted firms, who are fluent in the EFBC way, provide immeasurable expertise. The strategic partners underwrite our very mission and crucial to the health of EFBC.

Each strategic partner was tasked with facilitating a discussion on a hot topic of their choosing. We asked them, what are your customers talking about? What have members reached out to you about? What would you like to have a conversation about? Each of them provided the table topics and registration was successful. All 7 tables were full, and conversations were lively.

Being one of the organizing staff members, I had the unique opportunity to sit at all 7 and catch snippets of every conversation. Below are my takeaways from the table conversations that I was able to sit at for a few minutes:

ALERA Group, Marcus Newman, Vice-President: The discussion heavily focused on the topic of accessibility and covid tests. Employers have been requiring covid-presenting employees to test prior to returning to work. With insurance companies, as of May 11th, no longer covering at home tests should employers be re-evaluating their policies, especially with the costs of at home tests averaging $10-$15 per test? I would say so! Marcus also mentioned hospitals charging for PCR tests. Again, those used to be covered by insurance companies, but to recoup losses, the cost will now fall on the individual. Another hot topic was vaccines. Again, with all the changes, vaccines, if received out of network, will not be covered and will be the financial burden of the individual.


Burke, MacKay, Warren, & Seritella P.C., Liz Davis, Partner: To be fully transparent, prior to sitting at the Burke Law table, my knowledge of M&A was extremely limited, so I took the entire conversation with the perspective as it being learning opportunity. Time spent at that table was a discussion about the differentiation between stock sales and asset sales. Based on the members engaging in the discussion, who worked in chemical industries, when industries are heavily regulated, often, a stock sale would be preferred so that a buyer would not have to re-certify industry specific licenses. Another discussion that started was that of seller confidentiality. Liz mentioned the importance of keeping the information regarding selling confidential and even requiring the buyer to sign an NDA. This is primarily to help with uncertainty with the employees. Liz said that when you are considering selling to work with an attorney that has extensive experience with M&A.


Cray Kaiser, Ltd.Karen Snodgrass, Principal: At the point that I was able to sit with CK, one of the guests at the table was sharing an experience about the future of his business and succession into the next generation. This seemed to resonate with many members of the table, all of whom also were in similar situations, either the future of their business or thinking about the future. My takeaway was that transferring ownership involved careful consideration of tax implications. That it is important to seek experts to ensure a tax-efficient transfer that preserves the family wealth and supports the financial well-being of future generations.


Fifth Third Bank, Mike Moran, Senior Vice-President: With a broad topic, such as the economy, I was interested to see the direction this conversation would go. My arrival at the table was met with a discussion about the aging population, especially the sheer volume of people reaching retirement age. This led to a discussion about employee outsourcing and what that could look like, especially in manufacturing companies who are struggling to fill vacant roles. The consideration for international outsourcing was to work with employment firms in the countries you are looking to hire from to ensure international labor laws were being met.


ODEA, Patty Rioux, President: This table was deep in a conversation about remote workers when I stepped over. Patty was emphasizing her desire to keep her rockstar performers, and her flexibility and willingness to let them work anywhere. On her team, she has staff in 5 different states. She noted that even when she brings the team together, to build culture and to co-work, the company will cover the costs. That the cost to fly and house high performing team members a few times a year ends up being worth it. This conversation aligned well with what George at Psyched! was talking about, in that it is the responsibility of the employer to retain the high performing employees, because the cost to replace them, or for them to leave, ends up being much higher in the long run.


Psyched!, George Karavattuveetil, President & Founder: Psyched was a fun table to sit at. Immediately, prior to starting the meat of the discussion, George set the stage by addressing the terms that were going to be used during the roundtable and a shared discussion. He asked everyone what their understanding of the term “incenting” meant, and together the table cultivated a working definition that was defined as “the act of improving the chances that someone does something you want them to do, and focusing on the people you want to keep.” The framework of a shared understanding of the definitions of words really sets an intention for the conversation as well as ensuring every person is using the words unanimously. Sometimes words can have multiple definitions, so ensuring that a shared definition is used is a great way to start a conversation. Regardless of the content of the discussion, I really liked how he did this at the very beginning and will take that tip for myself moving forward.


Private Vista, Mary Beth Mclean, Senior Advisor: The Private Vista discussion, when I joined, was deep in discussion about life stage planning and the importance of financial planning at every stage of life. Individuals are never too young to set goals and make financial plans and decisions. There was also the important distinction between tax free and tax-deferred and to ensure you know which option your retirement plans have. A lot of individuals mistake tax deferrals with tax free and are surprised later at the addition of taxes.

In summary, as a non-business owner, every single table provided me with new knowledge and at least one nugget of information that I can apply in my current role. The event provided valuable insights and learnings on assorted topics, inspiring attendees, and fostering collaboration. I am confident that everyone else who participated was able to gain insight from our Strategic Partner experts. We heard multiple times throughout the night how successful the event was, and how our membership would like to see this event or something like it in the future.

Missed the event? Looking for resources? Members log in to access exclusive resources from the partners who moderated, CLICK HERE

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Creating Psychological Safety in the Workplace

The ideal workplace comes in many shapes and sizes; it varies from person to person depending on their individual preferences and needs. However, some common features of one’s “ideal” workplace usually include a positive and supportive culture and opportunities for growth and development. Another feature many include on their list for what makes a place great to work is psychological safety.

What in the world is that? We’re so glad you asked! Psychological safety refers to the belief that individuals can freely express their thoughts, ideas, and concerns without fear of retribution or negative consequences. In the workplace, psychological safety is essential for creating a culture of open communication, innovation, and trust.

When employees feel psychologically safe in their work environment, they are more likely to take risks, share ideas, and ask for help when needed. This fosters collaboration, problem-solving, and innovation, ultimately leading to better business outcomes. Psychological safety is crucial in creating a positive work environment that promotes open communication, innovation, employee well-being, performance, productivity, and trust.

How Emotional Intelligence Plays a Part in Psychological Safety

Emotional intelligence is at the heart of what we do at the Entrepreneur and Family Business Council (EFBC). As a member of EFBC, you already know the value of emotional intelligence but let’s do a quick refresher. Emotional intelligence refers to the ability to recognize, understand, and manage one’s own emotions and the emotions of others. Emotional intelligence can have a significant impact on psychological safety in the workplace.

When team members have high emotional intelligence, they are better equipped to manage their own emotions and navigate the emotions of others. This can lead to more positive interactions, better communication, and stronger relationships. For executives and managers, emotional intelligence and psychological safety go hand in hand when they are both practiced in the workplace. When managers and executives understand the value of emotional intelligence and work it into their management style, the impact is limitless. It creates an environment that promotes open communication, builds trust between management and team and fosters an overall positive and more productive workplace.

How EFBC Members Create Psychological Safety at the Workplace

We asked some of our members for their own experience with psychological safety and how they work to foster it within their own organizations. Here’s what they said:

“I believe psychological safety needs to be modeled from the top down. Having a safe place to voice concerns, suggest new ideas, ask for help or admit mistakes without fear is very critical. Having your peers actively listen and being able to have open communication is something we try to achieve each week during our Team Lead meetings where we discuss current and future projects as well as reviewing completed projects where we evaluate what we learned and what we could improve.

The more employees feel valued, the more engaged they are, which makes them more motivated. Monthly, new employees meet to ask questions about current processes we have or present new ideas to try. We incorporate as many of their ideas as possible.

Each employee needs to feel comfortable sharing their ideas, especially when collaborating. A simple way to make employees comfortable with one another is to have them get to know each other better. Every Monday morning, we have an all-team meeting where we start with a question and each employee gets their chance to share. Sharing each week in a larger group makes it easier for employees to share their ideas in small group collaborations.”

-Jodi Behrendt, President at Advantage Trailer


“I believe the key to psychological safety is relationships. Relationships are the key to everything. The more we know and trust our teams and employees trust their manager the more open people are.

The first step in building such relationships in our organization is communicating and emphasizing our Core Values: 1) Respect Everyone – listen to others’ perspective; 2) Never Stop Improving – keep on learning; and 3) Be the Owner – hold yourself accountable.

Second, we try to give everyone the tools and training to communicate effectively to build relationships. We have learned that taking small steps and building upon each lesson is most effective. Therefore, we hold quarterly companywide trainings on a particular topic.

Lastly, it is about having frequent conversations with employees in a variety of ways. Managers hold quarterly conversations with their direct reports and each department holds weekly or biweekly meetings. As a company we hold monthly meetings bringing everyone together to share where we are at, where we want to go, and how we are going to get there. Communication, transparency, and follow-up are necessary if you want to build a trusting and safe environment. Show you care.”

-Kim Schrader, HR Manager at Vaxcel International Co.


“Thank you, EFBC. Whether preparing for a presentation or a retreat exercise, I think I get as much value, if not more, from the preparation and reflection. I appreciate the opportunity to reflect on what psychological safety in the workplace means to us at Chicago Glue. For me, this means work family. I define work family as bringing your whole self to work and having each other’s backs.

I learned this because I worked for my dad and knew I could say and do things, take risks, and make mistakes, and because he is my dad, it would be ok.

At Chicago Glue and Machine, if words and actions align with our core values, anything and everything goes. This is a continual work in process. We started by repeatedly asking for feedback in any form, any language, anonymous, or in person. Once people saw we acted, we continued to pick up steam. Our latest way to get feedback is to give everyone challenge and penalty flags to throw. So far, they have been thrown during Zoom meetings and in-person meetings.

Everything has trade-offs, and I never thought about it. Still, upon reflection, the foundation of our company being rooted in family leads to a culture of our family values that include unconditional support.

I believe everybody brings their whole self to work. If the culture doesn’t support that, it is stuffed inside and comes out sideways. However, if it is embraced, the human energy it brings is the primary propeller for the company. For us, our people are our differentiators, so we want them to bring it all!”

-Nirel Inman, Co-president at Chicago Glue & Machine

Overall, creating a culture of psychological safety in the workplace takes time and effort, but it is well worth it. When employees feel safe expressing themselves, they are more engaged, innovative, and productive, which benefits both the individual and the organization as a whole.