ODEA Testimonial by Neil Houtsma

My initial exposure to Patty Rioux and ODEA came about because two of my Forum members had worked with her. They were very happy with their work and recommended ODEA to me. We knew we needed to update and upgrade our website so we asked her to come in. From our first meeting we were impressed with her grasp of what we did, how we went to market and our prospective audience(s). Our company is unusual because we have business in many different markets; but, she and her team were tracking quickly with our thoughts. They asked excellent questions and guided us expertly to some decisions.

Patty then proposed a terrific plan – establish a temporary website that would satisfy our customers’ need to access regulatory information on our website such as Safety Data Sheets (a necessity in any business handling chemicals), usage information and literature sheets. These were all available to customers while we planned the final version. She enabled us to save money on this project by training our Marketing Coordinator to access the website and do as much of the population of the website as possible. The training was concise, understandable and effective. In what seemed like no time, we were up and running. We got the double benefit of a website upgrade and expert education for our staff.

The next step was to better define our company to the markets we serve. Patty gave us homework and guidance. That effort has resulted in a big change not only in how we perceive our company, but in how we will present ourselves to our markets. Thanks to her efforts, we are now planning our brand new website with great excitement and anticipation. During this entire process Patty has been very mindful of our budget and spelled out each step for us so there have been no surprises. My plan is to discover what other services we can use from ODEA and I heartily recommend them.

-Neil Houtsma and Alyssa Hopman of Nuance Solutions

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